Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with Fortunate Buddha Casino. This Privacy Policy explains what personal information we may collect, how we use it, who we may share it with, and the rights you have under applicable data protection law, including GDPR. If you have questions or wish to exercise your rights, please contact us at [email protected].

Legal Status

License Number

Where we publish regulatory or licensing information, those public details do not involve your personal data. Any requests you make to verify or discuss licensing are treated as personal data requests and handled in accordance with this policy.

Issuing Authority

We may communicate with regulators or authorities as required by law. When we do, we limit the information shared to what is strictly necessary and ensure appropriate protections are in place for your personal data.

Jurisdiction

We process and store personal data in jurisdictions necessary for the provision of our services and to comply with applicable law. We apply safeguards when personal data is transferred across borders and will inform you of transfer mechanisms where required by law.

Registration and Login Process

Step-by-Step Process

When you register or log in, we collect information needed to create and manage your account. Typical data includes your name, contact details, date of birth, username, and password. We use this information to authenticate your access and to manage your relationship with us.

Is KYC/ID Verification Required

Where identity verification is required by law or for security, we may ask for identity documents and related information. Such data is processed only when necessary, handled securely, and retained no longer than required by applicable rules.

Time to Activate Account

Account activation times depend on the checks required. We will keep you informed about any steps we need from you and process your data promptly to complete these checks.

Terms of Registration (Age, One Account, Restricted Countries)

We collect and verify information required to confirm you meet eligibility criteria, such as age and jurisdiction restrictions. We process this information to comply with legal obligations and our terms of service.

Games and Software Providers

Top Games

We may collect usage data about the games and features you access to operate the service and improve the user experience. This may include timestamps, session length, and choices you make while using the service.

Software Providers

We work with third-party software providers. We only share the personal data necessary for the provider to deliver their service and require contractual commitments to protect your data. Where possible, we use aggregation or pseudonymization to reduce identifiability.

Total Game Count

Information about your interactions with our game inventory is processed to maintain accurate records and support account features such as history and preferences.

Game Categories

We may use category-level usage information to personalize content and to provide aggregate insights that do not identify you personally.

Bonuses and Promotions

Welcome Bonus (Amount, % Match, Free Spins)

To administer offers and promotions, we process your account and preference data. Promotional eligibility checks use only the data necessary to determine whether you qualify.

Process of Activation for Welcome Bonus

Data you provide during activation of promotional offers is handled in line with this policy. We keep records of promotions applied to your account for customer service and compliance purposes.

Wagering Requirements

We retain non-personal and account-related records needed to enforce promotional terms. Personal data used to verify compliance is processed fairly and lawfully and retained for the period required by applicable rules.

Time Limits

When promotions have time limits, we use timestamps and account activity to determine eligibility and expiration. This data is retained as part of our operational records.

Recurring Promotions

If you participate in ongoing promotions, we may process preference and activity data to manage your participation and to contact you about relevant offers where you have given consent or where we have a legitimate interest.

Cashback Offers

Administration of any customer rewards involves processing account and usage information to calculate eligibility and maintain records. Such data is handled securely and with limited access.

Reload Bonuses

Records of offers credited to accounts and the criteria used are retained to support account management and dispute resolution.

Free Spins Bonuses

We keep an audit trail of promotional credits and redemptions in order to provide accurate account statements and to resolve inquiries.

General Bonus Terms and Conditions

We retain copies of relevant terms and associated data needed to demonstrate compliance with promotion rules and to respond to regulatory requests.

VIP and/or Loyalty Program

VIP Tiers and Rewards

Participation in loyalty or VIP programs requires processing of account activity and preference data. We use this information to determine tiers, allocate rewards, and provide personalized service.

How to Qualify

Qualification criteria are applied using your account activity. We process only the data necessary to determine eligibility and to communicate program status to you.

Loyalty Program Description

We keep records of points, status changes, and redemptions. This data is treated as part of your account information and protected accordingly.

Loyalty Program Rules

Rules and related account data are retained for operational, customer service, and compliance purposes in accordance with data minimization principles.

Payment Methods and Banking Terms

Deposit Methods (Min/Max, Processing Times, Fees)

We collect and process the personal information necessary to manage your account-related activities and entitlements. Access to this information is restricted to authorized personnel and third parties who are bound to protect it.

Withdrawal Methods (Min/Max, Processing Times, Fees)

Information provided to manage account-related services is handled securely, retained only as long as necessary, and used in line with legal obligations and for fraud prevention and security checks.

Key Terms and Conditions

Bonus Terms (Wagering, Max Bet, Game Restrictions)

We record and process the information necessary to enforce our terms. This includes logs of relevant account actions. We only retain such data for as long as required for enforcement, dispute resolution, or legal compliance.

Deposit Limits

Records relating to any account limits or controls are maintained to operate those features, to provide you with account management tools, and to meet any applicable legal requirements.

Withdrawal Limits

Information used to apply or monitor account caps is treated as personal data and protected accordingly. Retention follows legal and operational needs.

Account Restrictions

We process personal data to apply restrictions and to manage accounts in accordance with our terms. Any restrictions and associated records are retained in line with our retention policy.

Mobile and Technical Features

App Availability (iOS/Android)

If you use a mobile application, we process device and usage information to provide and maintain the app. We request only the permissions necessary for app operation and seek your consent where required.

Mobile Browser Optimization

Technical data such as browser type, screen size, and connection information may be processed to render a mobile-optimized experience. This data is used to improve performance and usability.

User Experience and Speed on Mobile

We collect performance analytics and crash reports to diagnose and improve the service. Data used for analytics is, where possible, pseudonymized or aggregated.

Process of Registration on Mobile

Mobile registration collects the same information as web registration. We protect credentials and personal data using technical and organizational measures described in this policy.

Security and Fair Play

SSL & Encryption Standards

We use industry-standard security measures to protect your data in transit and at rest. Access controls, encryption, and monitoring are used to reduce the risk of unauthorized access.

RNG & Game Fairness (Auditors)

Records and audit trails relevant to fairness and integrity are retained to support independent reviews and compliance. When such records contain personal data, we protect them in line with this policy.

Customer Support (Channels, Response Time)

Support interactions are logged to provide assistance and to improve our services. These logs may include your contact details, account references, and a record of the communication.

Support Availability (Hours, Languages)

We process your contact preferences and language settings to deliver support in your preferred language and to provide timely responses. Contacting us via [email protected] allows you to submit requests or report issues.

Responsible Gambling Features

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

When you use responsible-use tools, we process the personal data necessary to apply and manage those settings. We treat such data with heightened care and apply strict access controls. Records of self-exclusion or time-outs are kept as required to ensure the tool functions properly.

Links to Support Organizations

We may provide information about support services. If you ask us to share data with approved support organizations, we will only do so with your consent or when required by law, and we will take steps to limit the information shared to what is necessary.

Advantages and Disadvantages

Pros

• We aim to collect only the personal data necessary to deliver our services and to comply with legal obligations.
• We provide options to manage communication preferences and to exercise your privacy rights.
• We apply technical and organizational measures to protect your data.

Cons

• Certain features and legal compliance checks require personal data, and withholding required information may limit access to parts of the service.
• Processing of identity verification data may be necessary in some cases to meet regulatory obligations.

General Casino Information

Year Founded

We may retain general corporate and historical information needed to administer our services and respond to inquiries. Requests about company details can be directed to [email protected].

Operator/Parent Company

Where required by law or to manage our relationship with you, we may share corporate or administrative contact details. Any personal data involved in those communications is handled in line with this policy.

Supported Languages

We process language preferences to present content and communications in the language you prefer. This preference is stored as part of your account settings.

Accepted Countries

We collect location and jurisdiction information to ensure lawful access to our services and to comply with geographic restrictions. Location data is processed only as necessary and retained for the time required by operational or legal needs.

Restricted Countries

Where access is restricted by jurisdiction, we use personal data to enforce those restrictions. Records created for enforcement are retained and protected in accordance with this policy.

Short Brand Description

We use basic profile and preference information to describe and tailor our service offering to you. This helps us provide a consistent and secure user experience.

Your Rights and How to Exercise Them

Under GDPR and similar laws you have rights in relation to your personal data, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request deletion of your personal data where there is no lawful reason for us to retain it.
• The right to restrict or object to certain processing, and the right to data portability where applicable.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law and may ask for information to verify your identity before acting on a request.

Data Retention, Disclosure, and Processors

We retain personal data only as long as necessary for the purposes described in this policy, or to meet legal obligations. We may share personal data with third-party service providers who perform services on our behalf (processors). We require such providers to protect personal data and act only on our instructions.

Security Breaches

If we become aware of a data breach that poses a risk to your rights and freedoms, we will follow legal requirements to notify you and the relevant supervisory authority without undue delay.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Where required by law, we will notify you of significant changes and obtain consent if necessary.

If you have any questions, concerns, or requests regarding your personal data or this policy, please contact us at [email protected].