Privacy Policy

Welcome to the Fortunate Buddha Casino Privacy Policy. We value your privacy and aim to be clear about how we collect, use, share, protect, and retain your personal information when you visit our site or create an account. This policy describes our practices in straightforward terms and explains your rights and choices.

1. Legal status and oversight

We operate under a gambling license issued by Curaçao eGaming (License number: 8048/JAZ). The license and regulatory oversight inform many of the compliance and verification procedures we use when providing our services.

2. Registration, login and identity verification

When you register and use an account with us, we collect personal information necessary to create and manage your account and to meet legal obligations. Typical information collected includes:

• Contact details: email address, telephone number and full postal address.
• Account details: username, chosen password and preferred currency.
• Identity data for verification: date of birth and government-issued identity documents and proof of address when required for verification (KYC).
• Device and connection data used to secure access, such as IP address and login timestamps.

We require KYC (Know Your Customer) verification before certain account actions, such as withdrawals or when required by law. Account activation occurs immediately after email confirmation; document reviews for verification typically take between 24–48 hours but may vary.

Lawful bases for processing your registration and verification data include performance of the contract (providing your account and services) and compliance with legal obligations and regulations.

3. Games, software providers and data sharing

We work with third‑party game and platform providers to deliver games and related services. To provide gameplay and a seamless experience, we may share limited account and gameplay identifiers with those providers. This sharing is necessary for:

• Delivering game content and tracking game sessions.
• Recording results and maintaining fairness and integrity.
• Troubleshooting and technical support.

Where possible, shared data is limited to what is necessary for the provider to perform its role. Some providers may also process technical logs, device identifiers, and anonymized gameplay metrics to support service delivery and analytics.

4. Bonuses, promotions and marketing communications

We use personal data to send you promotional offers and to manage bonus eligibility. You can opt in or opt out of marketing communications at any time.

• We may use your registration, account activity, and preferences to tailor offers and promotions to you.
• Promotional communications are sent only with your consent where required; you can withdraw consent at any time without affecting your use of core services.
• We use tracking technologies to measure the effectiveness of promotions and to prevent abuse of promotional offers.

5. VIP and loyalty programmes

If you participate in our VIP or loyalty programme, we process additional usage and account activity data to determine tier levels, award points, and provide personalised rewards. This processing may include profiling to the extent necessary to calculate points, tier progression, and personalised benefits.

You have the right to object to profiling for direct marketing and to request human review of significant automated decisions affecting your membership status.

6. Account administration and compliance-related processing

We process personal data needed for account management, identity verification, fraud prevention, and compliance with applicable laws and regulations. This includes handling correspondence with you, managing account settings and limits, and conducting security checks.

Processing in this area is typically based on contract performance, legal obligations, and our legitimate interests in preventing fraud and misuse of our services.

7. Key account rules, restrictions and automated checks

We collect and use personal data to enforce our account rules and terms, including age verification, one-account-per-user rules, and restrictions stemming from geographic limitations.

• Age and eligibility checks are performed during registration and may be repeated during ongoing account use.
• We use automated systems and manual reviews to detect suspicious activity, potential abuse, or breaches of our terms.
• Accounts may be restricted, suspended, or closed if rules are breached. We retain records of such actions in line with legal and regulatory requirements.

8. Mobile, apps, cookies and technical data

When you use our website or mobile applications we collect technical and usage data to provide, secure and improve our services. This can include:

• Device identifiers, operating system and app version
• IP address, browser type and connection data
• Usage data such as session duration, pages visited and feature interactions

We use cookies and similar technologies to remember preferences, enable secure logins, and analyse usage patterns. You can control cookie settings through your browser or app permissions. Where biometric login features (for example Face ID or fingerprint) are available, biometric data is used only on-device to unlock your account and is not stored by us.

9. Security, fair play and protection of personal data

We implement industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. Typical measures include:

• Encryption in transit using secure protocols.
• Access controls and authentication for our staff and contractors.
• Regular security testing, third‑party audits, and DDoS protection for infrastructure.

We also use independent testing and certification of game fairness and randomness. In the event of a data security incident, we will act in accordance with applicable laws and notify affected users and regulators as required.

10. Responsible gambling tools and related data

To support responsible play we process behaviour and account data to provide and enforce tools such as deposit limits, reality checks, time-outs and self-exclusion. This processing helps you manage play and is based on your requests and our legitimate interest in promoting safe use of our services.

If you choose to use self-exclusion or other protective tools, we will restrict account access and cease promotional communications as required. For support or to request changes to responsible gambling settings, contact us at [email protected].

11. Benefits, risks and your rights

Providing personal data enables safe, personalised, and lawful service delivery, including account security, tailored offers, and customer support. At the same time, any data processing carries inherent risks such as potential breaches. We work to minimise those risks through security measures and careful data handling.

Your privacy rights include (where applicable by law):

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data where lawful.
• The right to restrict or object to certain processing, including profiling for direct marketing.
• The right to data portability for information you have provided in a structured, commonly used format.
• The right to withdraw consent for processing where consent is the lawful basis.

To exercise these rights, contact us at [email protected]. Where you are in the European Economic Area, you may also have the right to lodge a complaint with a supervisory authority under applicable data protection laws.

12. General information, data retention, transfers and contact

Data retention: We retain personal data only for as long as necessary to provide services, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirement.

International transfers: Personal data may be processed in locations outside your country. When transfers occur, we implement appropriate safeguards to protect your data in accordance with applicable data protection laws.

Changes to this policy: We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will publish updated versions and indicate the effective date. Material changes may be communicated to you directly when appropriate.

Contact: For privacy questions, to exercise your rights, or to make requests relating to your personal data, please contact us by email at [email protected].