Responsible gambling

We want you to enjoy your time playing while staying in control. If gambling ever stops being fun or you find it’s affecting your mood, sleep, relationships or money, taking simple steps early can help a great deal. Below are practical tools, clear signs to watch for, and straightforward ways to get support. If you’d like help setting up any of these controls, our support team is available to walk you through the process confidentially.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Practical limits and pauses are effective ways to manage play. You can set and adjust these tools in your account’s responsible-gambling area:

Deposit limits: Set daily, weekly or monthly caps in CAD (examples: 100 CAD daily, 500 CAD weekly, 2,000 CAD monthly). You can lower limits immediately; increases typically require a short cooling-off period (usually 24 hours) and confirmation.
Time-outs: Take a short break by choosing temporary pauses such as 24 hours, 7 days or 30 days. Time-outs suspend play while keeping your account active for when you’re ready to return.
Self-exclusion: For longer breaks, self-exclusion blocks access for set periods such as 6 months, 1 year, or permanently. Marketing messages are stopped during self-exclusion and account access is restricted for the chosen period.
How to apply these tools: Use the responsible-gambling settings in your account or contact support (live chat or email) if you prefer someone to set them up for you.

Session reminders or loss limits

Small, regular reminders help you keep perspective and make more mindful choices while playing.

Reality checks: Optional pop-ups can remind you of how long you’ve been playing and your net result. Typical intervals are every 30–60 minutes.
Loss and wager alerts: Set automatic alerts to notify you when you reach a chosen loss amount (for example, 100 CAD in a day) or exceed a time threshold. These alerts give you a moment to pause and reassess.
Practical tips: Combine reality checks with limits—if an alert shows you’ve reached a threshold, consider taking a time-out, lowering your deposit limit, or choosing non-gambling activities for the rest of the day.

Links to Support Organizations

Getting outside support is a strong and useful step. Many people benefit from talking to trained professionals, peer support groups, or financial counselors.

Consider contacting local or national helplines and support groups dedicated to gambling concerns, as well as community mental-health services and financial advice lines.
If you’re not sure where to start, our responsible-gambling pages include signposting to appropriate national and regional services. If you prefer, reach out to our support team and we will help guide you to local resources based on your location.
If you are in immediate crisis or feel at risk of harm, please contact emergency or crisis services in your area without delay.

Differences from Canada-specific standards

We provide many of the same protection tools commonly found on provincially regulated platforms—such as deposit limits, time-outs, reality checks and self-exclusion—but regulatory oversight can differ by jurisdiction.

Our tools are designed to work for players across regions and can be configured in CAD where available.
If you live in Canada, you may also have access to provincial programs or advice services; it can be helpful to use local supports in addition to the tools available in your account.
When in doubt about local regulations or programs in your province, our support team can explain the protections available within your account and help point you toward local options.

Recognizing when you need help is a sign of strength. If you’d like assistance activating limits, arranging a time-out, or starting self-exclusion, our support team is ready to help by live chat or email. You don’t have to manage this alone — we’ll work with you respectfully and confidentially to find the right steps for your situation.